Privacy policy.

This policy applies to information collected through jardinestudio.com, contact forms, booking links, email, and normal project communication with Jardine Studio.

Jardine Studio is based in Toronto, Ontario, Canada. Some service providers we use may process information in Canada, the United States, or other countries where they operate.

When you contact us, send a brief, book a call, request a free audit PDF, or email directly, we may collect:

• name
• email address
• company or project name
• website URL
• project details
• budget or timeline information
• anything else you choose to include in the message
• audit email address
• website URL submitted for an audit
• audit report access request

We do not collect payment card or banking information through this website.

When you visit the site, your browser and our hosting providers may process basic technical information such as:

• IP address
• browser and device information
• referring page
• pages visited
• performance and error data
• approximate location derived from technical data
• website audit events such as scan started, email submitted, PDF downloaded, and Strategic Website Audit CTA clicked
• automated audit result data for submitted URLs

We use this to operate the site, understand performance, generate free audit results, prevent abuse, and improve the website.

If we work together, we may keep project notes, briefs, site audits, strategy documents, technical information, login or access records, and communication history needed to deliver the work.

We use information to:

• reply to inquiries and project briefs
• schedule project calls
• send transactional audit notifications and follow up on audit requests
• generate, store, and send free website audit reports
• scope and quote work
• deliver SEO, web development, consulting, and related services
• operate, secure, and improve the website
• prevent spam, abuse, or misuse of the contact form
• maintain business records
• meet legal, tax, accounting, or contractual obligations

Personal information is used only for the purposes described above. It is not sold, used to build advertising profiles, or collected through third-party advertising pixels on this site.

Jardine Studio may use AI-assisted tools in our work, but we do not use your inquiry or project information to train public AI models.

If AI-assisted tools are used for project work, they are used to support practical tasks such as drafting, summarizing, structuring, analysis, or workflow support. Sensitive information should not be sent to us through the website contact form. If a project requires sensitive data, we will agree on an appropriate handling process first.

We use a small number of service providers to operate the site and handle inquiries. These providers process information only as needed to provide their services to us. Their own privacy policies apply to the information they process.

• Vercel: hosting, performance, and analytics
• Resend: transactional email
• Upstash: temporary audit storage, rate limiting, cached PDFs, and time-limited audit lead records
• Cal.com: booking project calls
• Automated diagnostics providers: technical website audit checks for submitted URLs

If we add new providers that materially change how information is handled, we will update this policy.

This site uses minimal tracking. We may use a first-party preference cookie or local storage to remember your theme preference, such as dark, light, or system mode.

Vercel Analytics uses privacy-friendly, cookieless analytics. The Cal.com booking embed may set cookies or process booking-related information when loaded or used. We do not use advertising cookies, retargeting pixels, or third-party ad trackers.

We keep information only as long as reasonably needed for the purpose it was collected. Typical retention by category:

• Contact form and email inquiries: not stored in the app database; kept in email or business systems only as long as needed to reply, manage legitimate follow-up, deliver services, or meet legal, tax, accounting, or contractual duties.
• Project records: kept during the project and afterward only as needed to support the work, reference decisions, fulfill contracts, or meet legal, tax, accounting, or security obligations.
• Free audit run state: scan status, hashed IP, basic technical context, CTA state, and audit run indexes expire after 72 hours.
• Free audit results and URL cache: submitted URL cache records expire after 24 hours. Raw audit and report objects expire after 7 days.
• PDF unlocks and cached PDFs: browser unlock cookies and cached PDF files expire after 24 hours. Temporary PDF request and error metadata expires after 72 hours.
• Audit lead records: email-gated audit lead records are minimized and expire after 90 days unless they become part of an active client or project record, or deletion is requested earlier where applicable.
• Metrics and operational logs: daily aggregate metrics and hashed visitor sets expire after 30 days. Provider-managed operational logs are kept to a 30-day target where configurable.

You can ask us to delete information we hold about you, subject to legal, contractual, security, and recordkeeping limits.

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, or disclosure.

No website, email system, or online service is completely secure. Please do not send passwords, payment information, health information, government IDs, or other sensitive personal information through the contact form.

You may ask to:

• access personal information we hold about you
• correct inaccurate information
• delete information, where we are not required to keep it
• withdraw consent where processing is based on consent
• ask how information has been used or disclosed

If you are in Canada, rights under PIPEDA or applicable provincial privacy laws may apply. If you are in California or another US state with consumer privacy laws, rights may apply depending on the law and whether Jardine Studio meets the applicable thresholds. If you are in the European Economic Area, United Kingdom, or Switzerland, GDPR-style rights may apply where applicable.

We will respond within 30 days unless a different timeline is required by applicable law.

This website is intended for business and professional inquiries. We do not knowingly collect personal information from children.

We may update this policy as the site, services, audit tools, or legal requirements change. The updated date at the top shows when the policy was last revised.

For privacy questions or requests, email alex@jardinestudio.com with the subject line "Privacy request." We will confirm receipt within two business days where practical.