Case study / Hospitality growth

Palisades.Lodge of Big Pine

Help guests find the lodge.
Make the next step clearer.
Local-search setup, destination content and custom development for an Eastern Sierra lodge, including a Mews-connected booking interface.

Big Pine is part of the reason to visit. The content helps travellers plan a stay around it.
Engagement led by
Alex Jardine
The work
SEO, destination content, site copy & booking development
The property
Palisades Lodge · Big Pine, California
12,006

Business Profile views · May–Oct 2026

1,433

Profile interactions · May–Oct 2026

42

Google reviews · 4.7 stars

Business Profile figures from Google for May to October 2026, with reviews as of October 2, 2026. They measure how guests find and judge the lodge, not bookings or revenue.

Search and content that help travellers find Big Pine.

The lodge needed to be discoverable both by name and through the trips people were planning. The work combined a new Google Business Profile, destination guides, clearer site copy and an ongoing review process.

Establish the local presence

Jardine built the Google Business Profile from the ground up, including business details, categories, imagery and a description. Supporting content connects the lodge to Big Pine, Highway 395 and the Eastern Sierra.

Answer the trip-planning questions

Guides cover the town, road trips and nearby trails. Site copy explains the lodge’s full kitchens, longer stays and access to the region, helping visitors understand where it fits into their plans. Clicks from Google search have grown month over month, with the Big Pine Lakes trail guide bringing in the most visitors.

Make reviews an ongoing habit

The review program covers the request after a stay, the front-of-house ask, follow-up and replies. It gives the property a repeatable way to collect and respond to guest feedback.

Read the destination guides

Published examples of the content work.

Big Pine, California: an introduction to the town and the surrounding area.

Highway 395 road-trip guide: placing the lodge within a longer Eastern Sierra journey.

Big Pine Lakes trail guide: useful context for visitors planning time on the trail.

The review record

From no reviews to 42 at 4.7 stars.

The profile started with no reviews. By October 2, 2026, it had 42 Google reviews at a 4.7-star average, built through the request and reply routine above.

View the lodge’s Google listing.

A booking path from the property website into Mews.

Jardine designed and coded a booking widget for the lodge. Guests choose dates and party size before continuing to the property’s Mews booking engine, keeping the first part of the journey together.

Custom booking controls for the lodge website, with a handoff to Mews.

Keeping Mews on your own property website? See the Mews website integration service for implementation methods and scope.

Use the property’s date

Date validation follows Pacific time, where the lodge operates. The rules use the property’s day even when a guest is browsing from another time zone.

Set the party before leaving

Separate adult and child controls keep guest selection explicit. The selected dates and party size are prepared for the next step in the booking flow.

Book from the keyboard

A revised widget went live on September 22, 2026. Guests can now choose dates and guest counts entirely from the keyboard, and the step into booking was checked across phone screen sizes.

Handle the late-night edge case

Early-morning arrival logic provides an alternative action when the selected stay cannot continue through the usual booking path, with a way to choose different dates.

Try the booking widget

The September 2026 version, with dates, guests and an optional code.

A valid submission shows the details it would send instead of opening a real booking.

What the work covers

Local search, destination content and custom booking development.
Search & reputation
Google Business Profile setup, local-search structure and an ongoing review request and response process.
Content
Destination guides, stay-planning content and focused improvements to site copy.
Custom development
The Mews-connected date and guest interface, validation and alternative booking actions.
Evidence boundary
The widget demonstrates completed development. This case does not claim a measured traffic, booking or revenue increase.

An ongoing hospitality engagement joining local search, useful content and booking development around the guest’s next step.

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